Please note that we cannot promise the number of days or time
it will take to respond to your inquiry.

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Tel.+81-154-67-2500 (9:00-18:00)
[Except above time, please click here]
Tsuruga Group Phone Number Tel.+81-154-67-2500

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The personal information you have entered will be used to respond to your inquiry,
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  • (1)We shall handle personal information received from guests under the law:
  • (2)Personal information (such as name, address, telephone number, email address, company name, nationality, and passport number for foreign guests, and requests for services such as meals) will be used for the following purposes:
    • 1)Provision of services such as accommodation and meals.
    • 2)To contact to confirm the reservation.
    • 3)To improve the service quality of our hotel
    • 4)To provide information on accommodation plans for next time or later, etc.
    • 5)As the law requires, about 4) above, we shall only inform guests who consent.
  • (3)The hotel shall not provide personal information to third parties, except as follows:
    • 1)Guests request to make reservations at other tourist facilities or events.
    • 2)When we need to report information to the travel agency used by the guests.
    • 3)When it is difficult to obtain the guest's approval due to an emergency such as sudden illness or injury.
    • 4)When a part of the hotel's business is entrusted to a partner company.
    • 5)When required by law to provide personal information.
  • (4)We shall take necessary safety management measures for guests' personal information under the Personal Information Protection Law and related laws:
    • 1) We shall manage personal information by appropriate storage and management methods to ensure that no omissions occur.
    • 2) The hotel employees shall be trained in the relevant manuals and handle personal information.
    • 3) We shall conclude non-discloser agreements with subcontractors and take the necessary safety measures.
  • (5)Suspension of use and correction of personal information from guests:
    • 1) If we receive a request to disclose the guest's personal information registered, we will promptly disclose it. If there is a case where we cannot disclose the information, we will explain the reason as much as possible.
    • 2) If a guest requests to stop using their personal information, we shall promptly respond to the request within the scope of the law after completing the debt.